NC Exterior Improvements respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and protect your information when you visit our website, contact us, request a quote or use our services.

Who We Are

NC Exterior Improvements is a Norfolk-based exterior cleaning business providing driveway cleaning, patio cleaning, gutter cleaning, fascia and soffit cleaning, soft washing, fencing and decking cleaning services.

Business name: NC Exterior Improvements
Email: nathelyn@nc-exteriorimprovements.co.uk
Phone: 07999 359020
Location: Dereham, Norfolk

Information We Collect

When you contact us or request a quote, we may collect the following information:

• Your name

• Your email address

• Your phone number

• Your address or postcode

• Details about the service you are interested in

• Photos you choose to upload or send to us

• Any message or information you provide through our contact form, email, phone or social media

We may also collect basic website information through Wix or analytics tools, such as pages visited, device type and general website usage.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes

• Arrange exterior cleaning services

• Contact you about your booking or enquiry

• Understand what service you need

• Improve our website and customer service

• Keep basic business records

We only use your information for legitimate business purposes and to provide the service you have requested.

Photos Sent for Quotes

If you upload or send photos of your driveway, patio, gutters, garden or exterior surfaces, we will only use them to understand the work required and provide a more accurate quote.

We will not publish customer photos publicly without permission.

Sharing Your Information

We do not sell your personal information.

We may share limited information only where necessary, for example:

• With Wix, if you submit a form through our website

• With service providers we use to operate the website or manage enquiries

• If required by law or for legal/business record purposes

How Long We Keep Your Information

We only keep your information for as long as necessary to respond to your enquiry, provide services, maintain records, or meet legal and accounting requirements.

If you would like your information deleted, you can contact us using the details below.

Your Rights

You have the right to:

• Ask what personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information where appropriate

• Ask us to stop using your information for certain purposes

To make a request, please contact us at:

nathelyn@nc-exteriorimprovements.co.uk

Cookies

Our website may use cookies or similar technologies to help the website work properly, improve user experience and understand how visitors use the site.

You can usually control or disable cookies through your browser settings.

Website Platform

This website is hosted and managed through Wix. Wix may collect and process certain visitor data as part of providing website hosting, security, forms and analytics.

You can read Wix’s own privacy information on their website.

Contact Us

If you have any questions about this privacy policy or how your information is used, please contact:

NC Exterior Improvements
Email: nathelyn@nc-exteriorimprovements.co.uk
Phone: 07999 359020
Location: Dereham, Norfolk

Updates to This Policy

This privacy policy may be updated from time to time. Any changes will be published on this page.

Last updated: June 2026